Prism Noise Support
The fastest help is inside the app.
Tap the ? in the top corner of any tab. The built-in Support Center has guides for every feature, an icon glossary, and live Support Diagnostics that can read the app's actual state — it usually answers "why don't I hear anything?" in one glance.
Quick answers
- No sound? Check that the Session bar says PLAYING, master volume is up, at least one source is enabled or a deck is INCLUDED, and no yellow SOLO badge is active.
- Purchase missing? Genesis ownership follows your Apple ID, not iCloud. Use Restore Purchase on the Genesis tab while signed into the Apple ID that bought it.
- Loops not syncing? Both devices need the same iCloud account with iCloud Drive on. The app works fully offline either way.
- Recording won't start? Allow microphone access in Settings › Privacy & Security › Microphone.
Contact
Email onetracksystem@outlook.com and include the diagnostic report if you can (Support Center › Support Diagnostics › Copy Report — it contains no recordings, names, or audio). Prism Noise is built and supported by one person, so replies may take a day or two, but they come.